Your complete satisfaction is important to us. We offer a full return privilege within 15 days of receipt of your order. As well, we offer a 100% lifetime guarantee on the authenticity of the autograph, as long as the holograms have not been tampered with or removed. If you are not happy with your purchase please call 514-823-0873 for shipping instructions. Returned merchandise must be in new condition and include any factory packaging and tags. Any merchandise returned in a condition other than original will not be available for refund or exchange. Upon inspection of the returned item we will issue you a full credit for the item purchase price with the exception of 5% restocking charges.

Return shipping costs will be refunded only for those items determined to have a manufacture defect or to have been caused by an error in processing your order. Any such refund may not exceed the original shipment charges. For other returns, shipping costs will not be refunded and the customer is responsible for all charges involved in returning the item to us. These charges may include shipping, customs and duty. When shipping from outside of Canada, please describe contents as “Canadian Goods Being Returned”. We are not responsible for any return shipments lost or damaged in transit.

The following items are excluded from our return privilege: Personalized preorders, professional graded cards, custom order jerseys, items specially ordered for you that are not available on our website.

Contact us regarding any problems at:  mail.order@jlbsportrarities.com.